Two Of The Most Important Questions I Ask

Two Of The Most Important Questions I Ask

When first meeting business contacts about operations effectiveness, process improvement or even a coaching opportunity, I am often asked what “program” I use. I used to struggle with that question. Will they think less of me if I don’t have some...

Leaders: Are We Talking *TO* Our People?

On a local public radio broadcast, the host and her guests were discussing a high speed railway option that had been taken off the table in order to focus on more efficiently designed roads, car services and bus systems. This decision was made, in part, due to...
Rumor? Gossip? What’s the Difference?

Rumor? Gossip? What’s the Difference?

  Leaders often have to deal with rumor and gossip in the workplace. It’s important to understand the difference so the response is appropriate. Is it a rumor or is it gossip? Rumors are usually based in fact. However, when the facts are incomplete or are...
Effective One-on-Ones (With a Planning Resource for Leaders)

Effective One-on-Ones (With a Planning Resource for Leaders)

For frontline leaders and their team members, a one-on-one meeting is nothing short of a great opportunity to demonstrate how much they care about mutual success. An effective one-on-one is an important item in the front-line leader’s toolbox, specifically to:...