Have you heard about the “singing principal”?
Chad Caddell is the principal of Union Pointe Academy in Florence, Kentucky. He has become famous for his very creative way of announcing snow days. Watch this two minute video from ABC News and you’ll see what I mean!
Now, I am not suggesting that we need to sing announcements to our team members (though a little enthusiasm wouldn’t hurt!). What I really want to draw your attention to is this important statement Mr. Caddell made in the interview:
If we do everything we can to provide students with an uncommon experience, they will, every time, reward us with an uncommon effort and attitude. -Chad Caddell, the “singing principal”
With apologies to Mr. Caddell, let’s substitute the word “employees” for the word “students” and read it again from a leadership point of view:
If we do everything we can to provide employees with an uncommon experience, they will, every time, reward us with an uncommon effort and attitude.
We need to be tuned in to the experience our employees are having. Are they a welcome member of a team? Are they fully engaged in their work? Do they see opportunities for future personal and professional growth? Are they part of the planning and can they share in the success?
If we are running an old-fashioned, tightly controlled, stagnant shop, it won’t be long before our best and brightest will be looking for other opportunities. On the other hand, if we take steps to make the work experience an uncommon one, we will be rewarded with willing effort, innovative thinking, positive attitude, employee commitment, and strong performance. Guess which environment will lead to greater organizational success?
Take some time to think about this. Ask your team members why they stay. Invite their input when making plans. Recognize their contributions. Reward outstanding contributions. Make being on your team an uncommonly good experience.
And, remember, you can always sing!