Oct 8, 2013
In honor of Customer Service Week, here are a few quotes to consider: It is not the employer who pays the wages. Employers only handle the money… It is the customer who pays the wages. -Henry Ford Always do more than is required of you. -General George Patton Do...
Oct 3, 2013
Last weekend, our daughter texted us a photo of her baby boy, held up to an apple tree branch by his Dad, staring down a red, ripe apple just begging to be plucked off the branch. A short time later, she sent another picture; this time it was her, holding our...
Oct 2, 2013
When I was in college, one of my leadership assignments was to develop a personal statement, defining who I am and how I show up in the world. There was a process to it, requiring a deep inward look, much reflection on what we saw there, and then the sometimes...
Oct 1, 2013
Last week, I was fortunate enough to go to Yankee Stadum for Mariano Rivera’s last game. It was a fantastic evening. It was also our first visit to the team’s new stadium. We arrived early and had a chance to spend some time in the Yankee Museum. There...
Sep 30, 2013
The Bliss Experiment: 28 Days to Personal Transformation by Sean Meshorer. (Atria; May, 2013). The Bliss Experiment is not one of those self-help books you pick up, quickly read, and hope for some immediate life improvement. It is, however, a thorough and useful...