Tuesday Tidbit

Last week I spent a couple days at the Ohio Diversity and Leadership Conference (full disclosure: I’m a board member).  The Day One keynote speaker was actor/ director Tony Plana, of “Ugly Betty” fame.  The closing keynote on Day Two was award...

Tuesday Tidbit

Seven Steps to Success 1) Make a commitment to grow daily. 2) Value the process more than events. 3) Don’t wait for inspiration. 4) Be willing to sacrifice pleasure for opportunity. 5) Dream big. 6) Plan your priorities. 7) Give up to go up. ― John C. Maxwell ....

Tuesday Tidbit

When was the last time you paused and reflected on what your day-to-day experiences are teaching you?  The annual conclusion of our company’s leadership development program always prompts such reflection for me. Important lessons can sometimes be lost simply...

Tuesday Tidbit

In honor of Customer Service Week, here are a few quotes to consider: It is not the employer who pays the wages. Employers only handle the money… It is the customer who pays the wages. -Henry Ford Always do more than is required of you. -General George Patton Do...

Tuesday Tidbit

Last week, I was fortunate enough to go to Yankee Stadum for Mariano Rivera’s last game.  It was a fantastic evening. It was also our first visit to the team’s new stadium.  We arrived early and had a chance to spend some time in the Yankee Museum. There...

Tuesday Tidbit

Important reminder… I expect certain members of my team to run select performance reports every day.  I expect the people who are running those reports to review them and identify opportunities for action to address potential issues.  I expect the people who...