Oct 29, 2013
Last week I spent a couple days at the Ohio Diversity and Leadership Conference (full disclosure: I’m a board member). The Day One keynote speaker was actor/ director Tony Plana, of “Ugly Betty” fame. The closing keynote on Day Two was award...
Oct 22, 2013
Seven Steps to Success 1) Make a commitment to grow daily. 2) Value the process more than events. 3) Don’t wait for inspiration. 4) Be willing to sacrifice pleasure for opportunity. 5) Dream big. 6) Plan your priorities. 7) Give up to go up. ― John C. Maxwell ....
Oct 15, 2013
When was the last time you paused and reflected on what your day-to-day experiences are teaching you? The annual conclusion of our company’s leadership development program always prompts such reflection for me. Important lessons can sometimes be lost simply...
Oct 8, 2013
In honor of Customer Service Week, here are a few quotes to consider: It is not the employer who pays the wages. Employers only handle the money… It is the customer who pays the wages. -Henry Ford Always do more than is required of you. -General George Patton Do...
Oct 1, 2013
Last week, I was fortunate enough to go to Yankee Stadum for Mariano Rivera’s last game. It was a fantastic evening. It was also our first visit to the team’s new stadium. We arrived early and had a chance to spend some time in the Yankee Museum. There...
Sep 24, 2013
Important reminder… I expect certain members of my team to run select performance reports every day. I expect the people who are running those reports to review them and identify opportunities for action to address potential issues. I expect the people who...