In honor of Customer Service Week, here are a few quotes to consider:
It is not the employer who pays the wages. Employers only handle the money… It is the customer who pays the wages. -Henry Ford
Always do more than is required of you. -General George Patton
Do what you say you are going to do, when you say you are going to do it, in the way you said you were going to do it. –Larry Winget
And, because customer service teams need leadership…
Good leadership consists of showing average people how to do the work of superior people. -John D. Rockefeller
Take a moment this week to acknowledge the service each of your team members provide…to our customers, vendors and each other. And, thank you for the many ways you serve your team, each other and the organization’s goals.
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Tuesday Tidbits are weekly messages I send to my leadership team. They are generally short & sweet, often focused on leadership or teamwork, always positive and, hopefully, motivational. I hope you also find some meaning in them.
