The annual performance review, when done well, should simply be a summary recap of performance feedback delivered throughout the year, with success, progress or continuing opportunities noted. These discussions can be easy to facilitate for employees who are exceeding or meeting expectations of their job. It can be a difficult discussion with the employees who are not. Yet, it is critical to do those discussions well.
As we begin these annual conversations at our office this week, below are some thoughts to consider. Click on the links to read more tips on delivering effective performance reviews.
There is always a way to be honest without being brutal. -Arthur Dobrin
Too often the face-to-face conversation takes the form of a “feedback sandwich:” compliments, criticism, more niceties. But because there’s no single, clear message this approach demoralizes your stars and falsely encourages your [poor performers]. Instead, pick a side. “Most people are good solid workers, so for the vast majority, you should concentrate exclusively on things the person has done well,” says Dick Grote, adding that this method tends to motivate people who are already competent at their jobs. For your marginal workers, however, do not sugarcoat bad news. Performance reviews are your chance to confront poor performers and demand improvement. –Rebecca Knight on HBR.com
Honesty doesn’t always pay, but dishonesty always costs. -Michael Josephson
No employee’s performance is completely negative – if so, why does the employee still work for your organization? But, don’t neglect the areas that need improvement either. Especially for an underperforming employee, speak directly and don’t mince words. -Susan Heathfield on About.com Human Resources
What about your office? What tips do you have when it comes to delivering critical performance feedback?
.
Tuesday Tidbits are weekly messages I send to my leadership team. They are generally short & sweet, often focused on leadership or teamwork, always positive and, hopefully, motivational. I hope you also find some meaning in them.
